Question 1

What is a self-cleaning filter?

Accepted Answer

A self-cleaning filter automatically removes accumulated debris from its screen element without stopping flow. Filtaworx filters use hydraulic or electric drive mechanisms to clean the screen surface and flush particles through a drain valve.

Question 2

What industries do Filtaworx filters serve?

Accepted Answer

Flow rates from 25 m³/h (DN50) to 1,400 m³/h (DN450). Systems are available for both small commercial and large industrial installations.

Question 3

Are Filtaworx products made in Australia?

Accepted Answer

Yes. All Filtaworx systems are designed, engineered, manufactured, and tested in Australia.

Question 4

What is the difference between Filtaworx and Helix Hydro?

Accepted Answer

Separate independent brands under the same ownership. Filtaworx is the manufacturer. Helix Hydro is a B2B wholesale distributor.

Question 5

What filtration levels are available?

Accepted Answer

Screen elements from 30 to 800 micron for standard FW and FED series filters. Sintered screens available for high-pressure and fine filtration applications. Common grades: 50, 100, 120, 150, 200, 300 micron.

Question 6

What is the difference between FW and FED series?

Accepted Answer

FW Series: hydraulic drive — no external power required, minimum 2 bar system pressure. FED Series: electric gear motor drive — operates from as low as 0.5 bar, wider pressure range, requires 240V power supply and compressed air. Both series deliver equivalent filtration quality across the same screen grades.

Question 7

Do filters maintain flow during backwash?

Accepted Answer

Yes. All automatic filters maintain continuous filtered flow during backwash. No bypass needed. Less than 1% backwash water usage.

Question 8

What materials are the housings made from?

Accepted Answer

Standard housings are 304 grade stainless steel with GRP (glass-reinforced nylon) cover. 316L stainless steel is available for high-chloride or acidic water conditions. 904L for extreme corrosion resistance. HP variants use all-stainless construction rated to 16 bar.

Question 9

What connection sizes are available?

Accepted Answer

DN50 (2 inch) through DN450 (18 inch). Flanged to AS/ANSI standards. BSP threaded on smaller models.

Question 10

Do you offer installation services?

Accepted Answer

Yes. Installation and commissioning services are available throughout Australia via our network of authorised distributors and service partners. Contact our team to discuss your project location and requirements.

Question 11

What maintenance is required?

Accepted Answer

Minimal. Annual screen inspection, DP settings check, drain valve check. Maintenance programs available.

Question 12

What is the typical lead time?

Accepted Answer

Standard: 4-6 weeks. Custom: 8-12 weeks. Urgent requirements can often be accommodated.

Question 13

Do you provide technical support?

Accepted Answer

Yes. Phone, email, and remote diagnostics. Business hours Mon-Fri 8:30am-5:30pm AEST. Emergency support available.

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